The Operating System for COD & Phone Commerce
Everything your business needs to sell over the phone and in chat: automated order confirmation, one inbox for every channel, an AI sales agent you test before it goes live, and intelligent multi-courier routing.
Four Specialized Engines, One Unified OS
Explore how each vertical protects your profit margins and scales your phone commerce operations.
Zero-Loss Order Confirmation & Fraud Shield
Stop fake orders, bad addresses, and serial cancellers before paying courier shipping fees.
3-Channel Escalation Ladder
Instant interactive WhatsApp message → automated voice call → SMS fallback link, until the buyer confirms.
Serial Canceller & Blacklist Shield
Real-time decision engine flags burner numbers, mismatched names, and shoppers with historical RTO patterns.
Address Healer & WhatsApp GPS Pin
Converts vague colloquial Egyptian addresses into precise landmarks and prompts for exact WhatsApp GPS location pins.
Micro-Deposit for High-Risk Orders
Requests a small commitment deposit link for high-risk buyers to safeguard your shipping cost margins.
1-Tap Upsell Carousel
Right after a WhatsApp confirmation, your offers arrive as a swipeable carousel; one tap adds the item to the same COD parcel.
Your store data in Claude, ChatGPT and Cursor
Certifone's MCP server gives your AI apps read-only access to reports, orders, shipping, playbooks and AI agent results, with customer contact details masked.
Why Modern Phone Commerce Needs an OS
Compare fragmented point tools and manual call centers against Certifone's unified operating system.
| Capability | Manual Call Center | Inbox & chatbot tools | Certifone Phone Commerce OS |
|---|---|---|---|
| Order confirmation (WhatsApp → call → SMS) | Manual, slow | ✗ | ✓ Automatic |
| One inbox for WhatsApp, Instagram, Messenger & Telegram | ✗ | ✓ | ✓ With order context |
| AI agent that follows your sales steps | ✗ | Partial | ✓ Steps & required details |
| Practice check before go-live | ✗ | Partial | ✓ ~20 practice customers |
| Replies in each customer's dialect | ✓ | Partial | ✓ Detected per customer |
| COD orders, couriers & cash reconciliation | Partial | ✗ | ✓ Built in |
Ready to Stop Cash-on-Delivery Bleed?
Your first 10 confirmed orders are free for 7 days, and practice chats with the AI agent are always free. No credit card required.