The Operating System for Phone-First Commerce
Confirm cash-on-delivery orders automatically, answer every WhatsApp, Instagram, Messenger and Telegram chat from one inbox, let an AI agent take leads all the way to a sale, and route every parcel to the right courier.
Challenges You Face
Phone commerce leaks money in the chat, at confirmation and at the door
RTO Costs You Money
A significant portion of COD orders are returned undelivered, causing massive financial losses
Fake Orders
Orders with fake names and addresses drain your resources with no real return
Manual Calls Drain Your Team
Your team spends hours calling customers to confirm, increasing operational costs
Chats Go Unanswered
Customers message on WhatsApp, Instagram and Messenger at all hours. Slow or missed replies send them to a competitor before they ever order.
One order, every channel — until it's confirmed
Certifone escalates automatically across WhatsApp, voice and SMS so confirmed orders go out and risky ones don't.
WhatsApp confirmation
The customer gets an instant WhatsApp message to confirm the order.
IVR voice call
No reply in time? Certifone places an automated voice call.
SMS link
Still nothing? A confirmation link is sent by SMS.
Certifone handles confirmation for you
Smart automated tools to eliminate fake orders, fix delivery addresses, and protect your margins
Fake Order & Fraud Shield
Spot fake names, prank numbers, and serial returners instantly. Filter out bogus orders before they hit your warehouse.
Smart Address Auto-Fix
Transform messy, informal Arabic addresses into clean, courier-friendly street and landmark details so couriers never fail delivery.
Private & Secure by Design
Customer data is never sold. AI apps you connect get read-only access, with phone numbers and emails masked.
WhatsApp & Voice Call Confirmation
Automate confirmation calls with friendly Egyptian voices, interactive WhatsApp buttons, and instant voice-note responses.
High-Risk Deposit & Recovery
Require small commitment deposits for high-risk buyers to guarantee delivery and protect your shipping profit margins.
How It Works
Four simple steps to protect your business
Order arrives on your store
The system automatically receives the order from your online store
Certifone validates and scores it
The decision engine analyzes order data and determines the risk level
Customer confirms via WhatsApp / IVR / SMS
The system reaches out through the channel best suited to each customer
You ship with confidence
Only confirmed orders are shipped, significantly reducing losses
They just confirmed. Add one more item to the same parcel.
Right after a customer confirms on WhatsApp, Certifone sends your offers as a swipeable carousel. One tap adds the item to the order that is already going out: same delivery, no checkout, paid on delivery.
Illustration with example products and prices.
One tap, same parcel
The item joins the confirmed COD order and the courier collection amount is updated before pickup. No link to open, no new checkout, no second delivery.
No template to approve
It goes inside the 24-hour chat window the customer's confirmation opens, so it needs no pre-approved template and goes out the moment they confirm.
Your offers, or the links already on your store
Offer what you choose here at your discount, plus the cross-sells and related products you already set on your store, at their store price. Sold-out items and items already in the order are left out, up to 10 cards.
Measured, not guessed
See how many orders got the offers, how many added an item, and the value it added to them.
Your AI sales agent upsells too
In the chat, the agent suggests what goes with the customer's choice and shows the products as a carousel. On an open COD order, one tap adds the item to it.
- Sent only to customers who confirm on WhatsApp and have not opted out of promotions, and never for prepaid orders. Each message tells them how to stop offers.
Track every message. Connect every partner.
See the status of each confirmation attempt in real time, and plug Certifone into the tools you already use.
Live message tracking
Every WhatsApp, call and SMS attempt is tracked — sent, delivered, answered, confirmed.
Fits your stack
Connect your store platform and your delivery partners — orders flow through Certifone without changing how you work.
Every chat, comment and ad lead in one inbox
WhatsApp, Instagram, Messenger and Telegram land in one shared inbox. Your team and your AI agent work the same conversations, with the customer's orders and lead details beside every chat.
Hi! I saw your ad. How much is the General English course?
Hi Mariam! General English (Level 1) is 3,500 EGP for 8 weeks. Would you like to book a free placement test first?
Yes please. Is Saturday 12:00 still free?
It is ✅ I've booked your placement test for Saturday at 12:00. You'll get a reminder the day before.
One inbox for every channel
WhatsApp, Instagram, Messenger and Telegram in one list, filtered by channel, by Mine or by Unassigned.
Your own WhatsApp number
Connect your business number in minutes and keep using the WhatsApp Business app on your phone. Approved templates reach customers after the 24-hour window.
Comments become conversations
Reply publicly to Facebook and Instagram comments and send one private message. The answer opens a chat with your AI agent.
Know which ad brought each chat
Leads from click-to-chat ads are tagged with their ad, and lead and purchase events go back to Meta so your ads optimise for real sales.
Your team and the AI on one thread
Assign chats, leave internal notes, use quick replies and take over from the AI agent at any moment. It stays quiet while a person handles the lead.
Voice notes, photos and receipts
Customers send voice notes, photos and files. They show right in the thread, and the AI agent understands voice notes.
No per-message fee on Messenger and Instagram replies. WhatsApp messages are priced on Meta's official rates, shown in EGP.
See every inbox featureAn AI agent that takes leads all the way to a sale
Built for MENA businesses: it follows your sales steps, collects every detail, books, takes payment and hands off with a note when your team is needed. You test it on practice customers before it goes live.
السلام عليكم، عايزة أعرف سعر كورس الإنجليزي
وعليكم السلام! كورس General English المستوى الأول بـ 3,500 جنيه لمدة 8 أسابيع. تحبي نحجزلك اختبار تحديد مستوى مجاني الأول؟
ياريت، السبت الساعة 12 ينفع؟
متاح ✅ حجزتلك اختبار تحديد المستوى يوم السبت الساعة 12:00، وهيوصلك تذكير قبلها بيوم.
What the agent did
- Dialect detected
- Egyptian Arabic
- Step
- Interested → Placement test booked
- Details collected
- Course: General EnglishSlot: Saturday 12:00
- Action
- Booked the slot from your opening hours
- Safety check
- Price taken from your Offers & services
Everything it takes to close
Sales steps it really follows
Each job, like sales or order support, is a playbook: the steps, the details to collect at each one, and your rules. The agent can't skip a step or move on without what you require.
Live in an afternoon
Describe your business or paste your website text and the AI drafts the whole playbook. Prices, discounts and promises always wait for your tick.
Tested before it goes live
About 20 practice customers chat with your draft, up to 3 times each: happy buyers, price objections, "not interested", requests for a person and attempts to make it invent.
Speaks like your customer
Detects each customer's dialect (Egyptian, Gulf, Levantine, Maghrebi, Modern Standard Arabic, Franco or English) and replies in it. It understands voice notes too.
Closes, not just chats
Books appointments from your opening hours, sends your enrolment form, and takes payment by InstaPay or a card link with the exact amount from your catalogue.
Never invents a price
It quotes only the prices, dates and offers in your Offers & services, keeps your "never say" rules, and never reveals which AI model it runs on.
Hands off with a note
When your rules say "call me", it stops, alerts your team and writes down what the customer wants. It stays silent while a person owns the lead.
Follows up on its own
Nudges customers who go quiet within each channel's messaging window, and asks permission before sending WhatsApp reminders after 24 hours.
Leads board and AI report
Every lead by step, win rate by ad and channel, why leads were lost and how fast the agent replies. Weekly suggestions from real chats teach it what it missed.
Bring your AI agent with you
Paste your current AI agent's instructions and Certifone rebuilds them as a playbook you can check line by line.
- 1Paste your agent's instructions and knowledge text, one agent per job.
- 2Its facts, rules and hand-off conditions become steps, guidelines and "call me when" triggers, each marked with where it came from.
- 3Run the practice check, then go live on WhatsApp, Instagram, Messenger and Telegram.
Tools and workflows don't carry over; you set them up again in Certifone.
What you gain
- Sales steps and required details the agent must follow
- A practice check before every go-live
- COD orders, couriers and payments in the same platform
- A report on how your AI agent performs
Route Every Order to the Best Courier — Automatically
Dynamic multi-carrier allocation, district-level geo rules, instant AWB dispatch, and COD cash reconciliation. Stop courier lock-in and optimize delivery success rates.
Multi-Carrier Volume Allocation
Split orders dynamically across top couriers with daily caps. Prevent delivery bottlenecks during peak seasons (White Friday, Ramadan).
Connected Couriers & Delivery Networks
Book shipments with the couriers you already use. Mylerz and Naqel are coming soon.
Ask Claude or ChatGPT about your store
Connect your AI app to Certifone's MCP server and ask about sales, returns, couriers, leads and your AI agent's results in plain language. No exports, no API keys.
Which governorate had the most returns last month, and which courier delivers best there?
Assiut had the highest return rate last month: 18% (41 of 228 orders). Aramex delivered 91% of its Assiut orders, against 76% for the next courier, so routing Assiut to Aramex could save about 30 returns a month.
Example answer
- How many leads did the AI agent win from last week's ads?
- Which orders are still waiting for confirmation?
- Compare courier delivery rates this month.
Sign in, no API key
Paste the server URL in your AI app and sign in with your Certifone account. There's no key to copy or leak.
Read-only by design
AI apps can read reports and operations. They can't change orders, settings or messages.
Contact details masked
Phone numbers and emails are masked before anything reaches the AI app, including those written inside chats and notes.
You stay in control
Only owners and managers can connect, one store per connection. Every read is logged, and you can disconnect an app at any time.
What your AI app can read
- Reports & analytics
- AI agent results
- Sales playbooks
- COD operations
- Shipping operations
Integrates with Your Platforms
Connect Shopify, WooCommerce, Salla, EasyOrders or Odoo in minutes
Frequently asked questions
Quick answers about Certifone, channels, the AI agent and pricing.
Certifone is a phone-commerce platform for Egypt and the Middle East. It confirms cash-on-delivery orders over WhatsApp, voice calls and SMS, puts WhatsApp, Instagram, Messenger and Telegram chats in one inbox, runs an AI agent that takes leads to a sale, and routes orders to the right courier.
Ask AI about Certifone
Get an independent summary of what Certifone does, how pricing works and which platforms and channels it supports.
We also copy the question to your clipboard, in case it isn't pre-filled.
Ready to sell more and lose less?
Your first 10 confirmed orders are free for 7 days, and practice chats with the AI agent are always free.
Start FreeNo credit card required