Certifone

Stop RTO. Confirm orders automatically.

AI platform that verifies your Cash on Delivery orders via WhatsApp, IVR, and SMS

Challenges You Face

Cash on Delivery costs you more than you think

RTO Costs You Money

A significant portion of COD orders are returned undelivered, causing massive financial losses

Fake Orders

Orders with fake names and addresses drain your resources with no real return

Manual Calls Drain Your Team

Your team spends hours calling customers to confirm, increasing operational costs

COD strategy

One order, every channel — until it's confirmed

Certifone escalates automatically across WhatsApp, voice and SMS so confirmed orders go out and risky ones don't.

01
WhatsApp

WhatsApp confirmation

The customer gets an instant WhatsApp message to confirm the order.

02
IVR

IVR voice call

No reply in time? Certifone places an automated voice call.

03
SMS

SMS link

Still nothing? A confirmation link is sent by SMS.

outcome
Confirmed → ships
No response → manual review

Certifone handles confirmation for you

Three powerful tools to protect your profits

Smart Decision Engine

Automatic assessment of every order based on customer history, address, and buying behavior to determine risk level

Multi-Channel Confirmation

Automatic order confirmation via WhatsApp, IVR, and SMS without human intervention

Lost Order Recovery

Smart follow-up on rejected or unconfirmed orders to convert them into successful sales

How It Works

Four simple steps to protect your business

1

Order arrives on your store

The system automatically receives the order from your online store

2

Certifone validates and scores it

The decision engine analyzes order data and determines the risk level

3

Customer confirms via WhatsApp / IVR / SMS

The system reaches out through the channel best suited to each customer

4

You ship with confidence

Only confirmed orders are shipped, significantly reducing losses

Tracking & integration

Track every message. Connect every partner.

See the status of each confirmation attempt in real time, and plug Certifone into the tools you already use.

Live message tracking

Every WhatsApp, call and SMS attempt is tracked — sent, delivered, answered, confirmed.

Order
WhatsApp
IVR
SMS
#4821
Confirmed
#4822
Delivered
Confirmed
#4823
Sent
Answered
Confirmed
#4824
Delivered
Sent
Sent

Fits your stack

Connect your store platform and your delivery partners — orders flow through Certifone without changing how you work.

StoreShopify · Salla · Zid · WooCommerce
CertifoneConfirm & route
DeliveryBosta · Aramex · Mylerz · ShipBlu
one orderflows end to end through Certifone
E-commerce platforms

Integrates with Your Platforms

Connect Certifone to your store in minutes

Delivery network

Works with Egypt's delivery network

Certifone confirms orders before they reach the courier — whoever you ship with.

Numbers That Speak

95%
Confirmation Rate
60%
Reduction in RTO
Faster than manual calls
FAQ

Frequently asked questions

Quick answers about Certifone, channels and credit.

  • Certifone automatically confirms Cash-on-Delivery orders before they ship — across WhatsApp, automated voice calls and SMS — so you cut return-to-origin (RTO) losses.

Ready to stop losing money to RTO?

Start your free trial today and discover how Certifone can improve your profits

Start Free

No credit card required