Stop RTO. Confirm orders automatically.
AI platform that verifies your Cash on Delivery orders via WhatsApp, IVR, and SMS
Challenges You Face
Cash on Delivery costs you more than you think
RTO Costs You Money
A significant portion of COD orders are returned undelivered, causing massive financial losses
Fake Orders
Orders with fake names and addresses drain your resources with no real return
Manual Calls Drain Your Team
Your team spends hours calling customers to confirm, increasing operational costs
One order, every channel — until it's confirmed
Certifone escalates automatically across WhatsApp, voice and SMS so confirmed orders go out and risky ones don't.
WhatsApp confirmation
The customer gets an instant WhatsApp message to confirm the order.
IVR voice call
No reply in time? Certifone places an automated voice call.
SMS link
Still nothing? A confirmation link is sent by SMS.
Certifone handles confirmation for you
Three powerful tools to protect your profits
Smart Decision Engine
Automatic assessment of every order based on customer history, address, and buying behavior to determine risk level
Multi-Channel Confirmation
Automatic order confirmation via WhatsApp, IVR, and SMS without human intervention
Lost Order Recovery
Smart follow-up on rejected or unconfirmed orders to convert them into successful sales
How It Works
Four simple steps to protect your business
Order arrives on your store
The system automatically receives the order from your online store
Certifone validates and scores it
The decision engine analyzes order data and determines the risk level
Customer confirms via WhatsApp / IVR / SMS
The system reaches out through the channel best suited to each customer
You ship with confidence
Only confirmed orders are shipped, significantly reducing losses
Track every message. Connect every partner.
See the status of each confirmation attempt in real time, and plug Certifone into the tools you already use.
Live message tracking
Every WhatsApp, call and SMS attempt is tracked — sent, delivered, answered, confirmed.
Fits your stack
Connect your store platform and your delivery partners — orders flow through Certifone without changing how you work.
Integrates with Your Platforms
Connect Certifone to your store in minutes
Works with Egypt's delivery network
Certifone confirms orders before they reach the courier — whoever you ship with.
Numbers That Speak
Frequently asked questions
Quick answers about Certifone, channels and credit.
Certifone automatically confirms Cash-on-Delivery orders before they ship — across WhatsApp, automated voice calls and SMS — so you cut return-to-origin (RTO) losses.
Ready to stop losing money to RTO?
Start your free trial today and discover how Certifone can improve your profits
Start FreeNo credit card required