Last updated: September 2026
Data Deletion
How businesses and their customers can remove the data Certifone receives from Facebook, Messenger and Instagram when a store connects its Page or Instagram account.
01What we receive from Meta
When a store connects a Facebook Page or Instagram professional account, Certifone stores an encrypted access token for that Page, the Page and Instagram account IDs, and the messages customers send to the store with their Page-scoped IDs, so the store can reply and confirm orders.
02Disconnect Certifone (businesses)
You can revoke our access at any time in Meta Business Settings → Integrations → Connected apps by removing Certifone. This invalidates our tokens immediately. You can also disconnect the Page from the Channels settings in your Certifone dashboard.
03Request deletion of your data
To delete the data we hold from your Page or Instagram account, email info@certifone.com from your account email with the store name and the Page or Instagram account. We delete the tokens, account IDs and the related conversations, and confirm by email once it is done.
04Customers of a store
If you messaged a store that uses Certifone and want your messages deleted, contact the store, or email info@certifone.com with the store name and the Facebook or Instagram name you used. We will verify the request and confirm by email once your data is deleted.
05Contact
For any data request, contact info@certifone.com or +20 104 465 5200.